![]() The service recently surpassed 25 million subscribers and that number is bound to continue going up as Microsoft adds newly-acquired Activision Blizzard games to its lineup. Microsoft Gaming CEO Phil Spencer recently said that he doesn't view subscriptions as a replacement for conventional purchases, but there's no question that Game Pass is big business for Microsoft. "Changes to inactive subscriptions will initially roll out in the UK and will be available globally soon," the representative said. The CMA is a UK-based agency, but a Microsoft spokesperson confirmed in an email to PC Gamer that the subscription policy changes will be applied internationally. Either way, it's money wasted, and while the CMA announcement is short on specifics-there's no indication as to exactly how long "a long time" is, for instance-it's a move in the right direction. It's a situation a lot of us have likely been in at least once in our lives: Paying for services we're not using for months on end, because we've forgotten about them or it's just too much of a pain in the ass to cancel on the rare occasions that they come to mind. With games added all the time, you always have something new to play. "We are therefore pleased that Microsoft has given the CMA these formal undertakings to improve the fairness of their practices and protect consumers, and will be offering refunds to certain customers." PC Game Pass Xbox PC Game Pass Play hundreds of high-quality PC games with friends including new day one titles and get an EA Play membership. "Gamers need to be given clear and timely information to make informed choices when signing up for auto-renewing memberships and subscriptions," CMA executive director of enforcement Michael Grenfell said. ![]() Better information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher price. How to cancel a PlayStation subscription online Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Game and App Services.These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments. Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying.Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership-making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.
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